Privacy Policy

Overview

This Privacy Policy describes how Brokentoy LLC ("we," "us," "our"), operating the Tax Allstars service brand, collects, uses, stores, and discloses information when you use our website at taxallstars.com and related services (collectively, the "Services").

By using our Services or submitting an intake form, you agree to the practices described in this Policy.

Who We Are

Tax Allstars is a service brand operated by Brokentoy LLC, a California limited liability company. We provide administrative coordination and case management services that connect individuals with independently licensed tax professionals — Enrolled Agents, Certified Public Accountants, and tax attorneys.

We are not a tax firm, CPA firm, law firm, or tax preparation service. We do not provide tax advice, tax preparation, or IRS representation. Those services are provided by independently licensed professionals engaged separately with clients.

What We Collect

Information You Provide Directly

• Name, email address, phone number, and state of residence
• Description of your IRS situation (type of issue, estimated balance owed, unfiled return status)
• IRS notice information (notice numbers, dates, agency involved)
• Documents you voluntarily upload (see Tax Document Handling below)
• Communications you send us via email or contact forms
• Consent timestamps and records

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time on site, and referral source
• Form interaction data (for fraud prevention and quality assurance)

Information from Third Parties

We may receive limited information from advertising platforms or referral partners that directed you to our site, such as a campaign identifier. We do not purchase consumer data from data brokers.

Tax Document Handling

What Documents May Be Submitted

• Prior-year tax returns (federal and state)
• IRS notices and correspondence
• IRS account transcripts
• W-2s, 1099s, and other income statements
• Financial statements, bank statements, or asset documentation
• Any other documents relevant to your IRS resolution case

How Tax Documents Are Stored

Tax documents are stored in a Google Workspace-based secure document vault operated by Brokentoy LLC. Each client's documents are stored in a dedicated, isolated folder within the vault. Access to your folder is restricted as follows:

• Brokentoy LLC administrative staff — limited to file organization and document request coordination. Coordinators do not interpret or act on tax content.
• Your assigned licensed professional — receives access to your specific case folder upon engagement. No other professionals have access to your documents.
• No other parties — documents are not accessible to other clients, contractors, or third parties.

Access Control and Revocation

Document access for your assigned licensed professional is revoked when your case is closed. After case closure, only Brokentoy LLC administrative staff retain access for the retention period described below.

Retention Period for Tax Documents

Tax documents and case files are retained for seven (7) years following case closure, consistent with IRS recordkeeping standards. After the retention period, files are permanently deleted. You may request earlier deletion of documents you uploaded (subject to any active case requirements) by contacting us at the address below.

How We Use Your Information

We do not use your information for purposes beyond those described above without your explicit consent.

Information Sharing

We share your information with:

• Your assigned licensed professional — the Enrolled Agent, CPA, or tax attorney engaged to handle your case. Sharing is conducted under your Section 7216 consent.
• Payment processors — to process fees. Payment processors do not receive your tax documents or case details beyond what's required for billing.
• Service providers — cloud storage (Google Workspace), email services, and analytics providers, operating under data processing agreements.
• Legal authorities — if required by law, legal process, or to protect the rights and safety of Brokentoy LLC or others.

We never:

• Sell your personal information to any third party
• Share your tax documents with any party other than your assigned professional
• Use your information for advertising targeting by third parties
• Share information with other clients or case files

Storage & Security

Your information is stored in the United States on Google Workspace infrastructure. We implement the following security measures:

• Role-based access controls — only authorized personnel access client data
• Folder-level permissions — each client's vault is isolated from other clients
• Access logging — all document access events are logged
• Encryption in transit — all data transfers use TLS encryption
• Access revocation procedures — professional access is removed upon case close

While we take reasonable security measures, no internet transmission is completely secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable California law.

Data Retention

To request earlier deletion of your personal information, see the California Rights section below or contact us directly.

IRS Section 7216 — Tax Information Consent

IRS Section 7216 governs the use and disclosure of tax return information by tax return preparers. While Brokentoy LLC is not a tax return preparer, we obtain explicit written consent from clients before sharing any tax-related information with licensed professionals in our network, consistent with the spirit and best practices of Section 7216.

Your Section 7216 consent is obtained as part of the intake form process. Specifically, you provide consent to:

• Brokentoy LLC storing your tax documents in a secure vault
• Brokentoy LLC sharing your tax documents and case information with your assigned licensed professional for the purpose of providing tax resolution services

You may withdraw this consent at any time by contacting us, though withdrawal may affect our ability to coordinate your case. Consent records are retained as required by IRS guidance.

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know

You may request disclosure of the categories of personal information we collect, the purposes for which it is used, and the categories of third parties with whom it is shared.

Right to Delete

You may request deletion of personal information we have collected from you, subject to legal retention requirements (such as the 7-year retention period for tax records).

Right to Correct

You may request correction of inaccurate personal information we hold about you.

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

Right to Opt Out of Sale

We do not sell personal information. This right is not applicable, but we honor it in principle.

How to Exercise Your Rights

Submit a request to [email protected] or by mail to the address in the Contact section below. We will respond within 45 days as required by law.

Cookies & Analytics

We use cookies and similar technologies for the following purposes:

• Essential cookies — required for the website to function (session management, form state)
• Analytics cookies — Google Analytics 4, used to understand how visitors use our site. Data is anonymized. You can opt out at tools.google.com/dlpage/gaoptout.

We do not use advertising cookies, behavioral tracking cookies, or third-party tracking pixels for advertising purposes.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete that information.

Policy Changes

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will provide notice via email to clients with active cases or via a notice on our website. Your continued use of our Services after a policy change constitutes acceptance of the updated policy.

Contact Us

For privacy-related requests, questions about your data, or to exercise your California rights:

We will respond to verifiable requests within 45 days. For complex requests, we may extend the response period by an additional 45 days with notice.